Frequently Asked Questions

Everything you need to know about working with us

We are a direct manufacturer with4years of experience, based in Yongkang, Zhejiang. We have our own R&D team, production workshops, and quality control systems; you are welcome to visit us in person or via video call at any time.

Our production facility covers 24,000 square meters with a monthly capacity of 12,000 units, ensuring timely delivery for large-scale orders.

Yes. We have passed on-site certifications such as ISO9001 / BSCI; please contact our sales manager to request the latest reports.

Yes. We offer one-stop customization services ranging from logo screen printing and packaging customization to product structural modifications. Please provide your design files in AI or PDF format.

The MOQ for standard products is 500 units. For new clients, we support small-batch trial orders to help you test the local market.

Samples of existing stock are shipped within 3 days; custom samples typically take 7–15 days. Sample fees can be fully refunded once subsequent bulk orders meet the required volume.

Our products comply with major international standards and hold certifications such as ISO9001 / BSCI, ensuring smooth customs clearance in your target markets.

We implement a rigorous four-step quality control process: 1. Incoming raw material inspection; 2. In-process spot checks; 3. Full inspection before packaging; 4. Final random inspection before shipment.

We strongly recommend payment via Alibaba Trade Assurance. In addition, we accept payment via T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. Standard terms are a 30% deposit upfront, with the remaining 70% balance payable upon presentation of the copy of the Bill of Lading.

For standard orders, the lead time is usually 20–30 days after the deposit and samples are confirmed. The exact timeframe depends on the order volume and production schedule.

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